Teqworks Solution Support Help Desk
The Teqworks Solution Support Help Desk is designed to get you connected to someone who can help you right away. No hold queues, no off-shore tier 1 script-reader, no “leave a message and we’ll get back to you.” If you are used to waiting hours or days for your “IT guy” to free up from other jobs, get ready for a different kind of technical support.
Every Teqworks Managed IT Services agreement gets a primary account Solution Analyst who is responsible for making sure your projects and issues are resolved right. And when your primary Solution Analyst happens to be busy with another project, an entire team is ready to work with you and fix the problem. And because every action we take is documented, your primary Solution Analyst knows exactly what got done, and what needs to be followed up.
While this may be a unique approach, it is how we’ve done this from the beginning. The entire Teqworks culture is built on this whole team – everyone up—mentality. Our processes, solutions, and communication habits all stem from this approach.
In addition to the help desk, Teqworks also provides a multitude of methods to reach our solution support: